The Airports Council International’s yearly Airport Service Quality Awards has seen Durban’s King Shaka International Airport awarded runner up for the “2014 ASQ Award for Best Airport in Africa”.
ACI’s Airport Service Quality (ASQ) is the only global benchmarking programme measuring passengers’ satisfaction while they are at the airport. The programme provides the research tools and management information to better understand passengers’ views and what they want from an airport’s products and services. Gone are the days when airports were merely points of departure and arrival – today’s airports are complex, multifunctional travel centres and key drivers of social and economic progress in cities, regions and countries the world over.
The annual Airport Service Quality (ASQ) Awards “recognize and reward the best airports in the world according to ACI’s ASQ passenger satisfaction survey. They represent the highest possible accolade for airport operators and are an opportunity to celebrate the commitment of airports worldwide to continuously improving the passenger experience. Since its creation in 2006, the ASQ Survey has become the world’s leading airport passenger satisfaction benchmark with over 250 airports participating. Its scientific methodology, strict quality control procedures and commitment to impartiality have won industry recognition and established the ASQ Survey as the global standard for measuring passenger satisfaction.”
Below is the list of the 2014 ASQ Award winners for “Best Airport in Africa.”:
1st place) Mauritius (Sir Seewoosagur Ramgoolam International Airport)
2nd place) Durban (King Shaka International Airport)
3rd place) Cape Town (Cape Town International Airport)
4th place) Johannesburg (O.R. Tambo International Airport)
5th place) Nairobi (Jomo Kenyatta International Airport)